Press Release

Benchmark Digital Partners Wins Gold in the Most Customer Friendly Company of the Year in the Best in Biz Awards 2021 International

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Cincinnati, OH, October 1, 2021– Benchmark Digital Partners is proud to be recognized as the gold winner in the category for Most Customer Friendly Company of the Year – Best in Biz Awards 2021 International. Best in Biz is the only independent global business awards program judged each year by prominent editors and reporters from top-tier publications from around the world. 

Operating across 11 offices in 9 countries, the Benchmark Digital global team has been committed to providing exceptional customer service by continuously collaborating with subscribers on their digital implementation journeys. As a testament to the dedication of more than 450 employees striving to empower subscribers as shareholders in Benchmark’s success, the organization has seen a retention rate of 92% since 2015. 

The leading software review platform Capterra ranked the organization 4.3 out of 5 in customer service, featuring over 70 reviews from real subscribers on Benchmark’s configurable and user-friendly Environmental, Social, and Governance (ESG) solutions. In addition to consistent subscriber feedback, Benchmark ESG™ | Gensuite® was ranked high in areas related to customer service and usability in the Verdantix Green Quadrant: EHS Software 2021 report 

The report ranked Benchmark ESG™ | Gensuite® 2.2 out of 3 in the User Interface category that accounts for Benchmark’s user-friendly solutions, dedicated platform support, and training to ease customer adoption. As a reflection of the commitment of Benchmark’s full-time employees in leading customers to success, the organization was further ranked 2.5 out of 3 in the Customer Success and Adoption category. 

An avenue that Benchmark ESG uses to show value in subscriber input is the Benchmark ESG Advisory Group. This group acts as a forum where the organization’s most active subscribers, partners, and stakeholders directly collaborate to influence the direction of Benchmark’s solutions evolution, keeping them aligned with emerging trends in a complex ESG ecosystem. 

With the continuing and unprecedented ramifications of the COVID-19 global pandemic, 2021 continued to be a year of challenges and obstacles for many industries and companies. Nonetheless, this year Best in Biz Awards upheld the same strict standards of scoring to achieve the same unparalleled quality of winning entries. Fewer winners were selected across all categories, making this year’s winners’ achievements all the more laudable. 

Winners in the 9th annual program were determined based on scoring from an independent panel of judges hailing from a wide spectrum of top-tier publications and media outlets from 10 countries. Each year, only editors, writers and contributors to business, consumer, financial, trade, and technology publications, as well as broadcast outlets and analyst firms, serve as judges in Best in Biz Awards. The program’s uniqueness stems, in part, from this distinct composition of its judging panels, enabling it to best leverage the judges’ unparalleled expertise, experience, and objectivity to determine award winners. 

This year’s judging panel included writers and contributors to such publications as Bloomberg News, Data Breach Today, HTMAG (Israel), Huffington Post, NDR (Germany), Panorama Magazine (United Arab Emirates), Small Business IT (Canada), TechRadar (UK), as well as other outlets from Brazil, Canada, India, United Kingdom and more. 

Best in Biz Awards 2021 International honors were presented in a range of categories, including Most Innovative Company of the Year, Customer Service Department of the Year, Operations Department of the Year, Executive of the Year, Entrepreneur of the Year, Most Innovative Product and Crisis Response of the Year. 

For a full list of gold, silver and bronze winners in Best in Biz Awards 2021 International, visit: To learn more about Benchmark ESG, visit 

About Benchmark ESG™| Gensuite®  

Benchmark ESG™ | Gensuite® enables companies to implement robust cross-functional Environmental, Social, and Governance (ESG) Solutions – locally, globally, and across diverse operating profiles. Our comprehensive cloud-based software suite features intuitive, best-practice process functionality, flexible configurations, and powerful extensions. For over two decades, we’ve helped companies manage safe & sustainable operations worldwide, with a focus on fast return on investment (ROI), service excellence, and continuous innovation.  Join over 1,500,000 users that trust Benchmark ESG™ Powered by Gensuite® with their software system needs for operational risk and compliance, EHS, sustainability, product stewardship, and responsible sourcing. 

 About Best in Biz Awards 

Since 2011, Best in Biz Awards has made its mark as the only independent business awards program judged each year by a who’s who of prominent reporters and editors from top-tier publications from North America and around the world. Best in Biz Awards honors are conferred in two separate programs: North America and International, and in more than 90 categories, including company, team, executive, product, and CSR, media, PR, and other categories. For more information about the International program, see: