An effective Quality Event Management workflow requires complete & accurate data with clear, consistent investigation processes to swiftly address escapes, complaints, and issues; drive closure on corrective actions; and expedite regulatory reports & performance tracking. Benchmark Gensuite Quality Event Management (QEM) solution is a comprehensive quality management software that streamlines and standardizes the entire quality event management process, from inception to closure, across the enterprise, enabling users to efficiently track and manage quality events, customer complaints, and their statuses, as well as generate smart, intuitive reports to identify trends and formulate corrective and preventive action (CAPA) measures.
Benchmark Gensuite's quality management system is a highly integrated solution that can be connected with a variety of third-party systems, including ERP systems and allows organizations to streamline their quality event management processes and improve data visibility across the enterprise.
Handle Quality Event Reports Completely & Efficiently and Drive Organization-Wide Improvement
Mitigate & Prevent Quality Events
Record & investigate a variety of quality issues; then identify root causes & spot trends quickly to implement effective corrective actions.
Streamline & Simplify Investigations
Swiftly address escapes, complaints, and issues, expedite regulatory reports and performance tracking, and formulate corrective and preventative action measures to mitigate future issues.
Improve Quality Management Programs
Integrate with other systems & solutions for comprehensive program visibility, including Quality Concern Reporting, Action Tracking System, Continuous Improvement, FMEA, and 8D Manager.
Leverage the Benchmark Gensuite®
secure integration infrastructure to seamlessly incorporate existing Enterprise Management Systems (EMS) or Enterprise Resource Planning (ERP) into powerful Quality Management & Data Management solutions.
Provide insights to key stakeholders on compliance status, quality risks, and performance quickly and effortlessly.
“EHS systems are going to be the systems of record that help your CEO, CFO, the entire finance function, respond to this huge deluge of requests for ESG data from the financial markets."
“Benchmark’s Product Steward solution simplified and removed the subjectivity from the supplier outreach process, enabling Amphenol to conduct seven different supplier outreach campaigns across 20K+ suppliers in 2020 –specifically targeting the “S” in ESG”
"The product evolution is profound and intuitive. There is not a single application that has not been thoughtfully designed, developed, and tested – all accompanied by detailed support and training materials."