Quality Audit & Reporting Software for Cross-Functional Leaders
APP
Identify, Share, and Resolve Quality Issues with Ease
Paper-based manual reporting of potential nonconformities, customer complaints, and issue investigation makes it exceedingly difficult to track, follow up on, and resolve quality issues—particularly across worksites and functional teams.
Quality Concern Reporting software from Benchmark Digitalis an intuitive digital solution that simplifies the process and enables swift, effective action by enabling employees, contractors, customers, and visitorsto easily report quality defects andpotential issuesobserved in the field. QMS andcompliance teams can thenaccess the same information andmanage the process with ease—from initial investigation through issue resolution.
Request a Demo
Log Concerns and Customer Complaints, Drive Action, and Identify Trends with Benchmarks Quality Reporting Software
Access via kiosk, Apple & Android mobile devices, and QR code makes it easy to communicate issues and identify quality risks and opportunities for improvement on-site or in the field
Enable customers to provide general requests, remarks, and complaints
Assign key issues for additional investigation and ensure all concerns have been addressed
Transfer concerns across facilities for true issue ownership
Track and manage follow-up actions through seamless integrations with Action Tracking System, Compliance Calendar, Quality Incident Management and Continuous Improvement apps
Drive continuous quality improvement, reduce repair & warranty costs, and avoid future quality defects/escapes by identifying leading indicators and systematic trends
Enable Engagement Across the Enterprise for a Comprehensive EHSQ Program
Benchmark Digital® Quality Reporting Software enables quick communication of quality hazards so you can proactively address issues and prevent future occurrences. Through seamless integration with other Benchmark Digital solutions, you’ll gain effective and comprehensive quality management capabilities with full visibility from initial concern report to closure.
“I use the Benchmark Concern Reporting function most in my work. It helps us to track all incidents. It supports our investigation process.”
– Compliance Leader in Aviation & Aerospace Benchmark EHS Software user for 2+ years
Quality Concerning Reporting is Compatible with These Benchmark Tech™ Tools
Powered by advanced technologies, Benchmark Tech accelerates and delivers digital transformation across every platform. And it’s integrated with every Benchmark | Gensuite® subscription.
Mobile App | iOS | Android
Use our full suite of solutions with ease, anywhere you are, from your smartphone or tablet.
Dashboards & Analytics®
Access detailed data and insights to make clear decisions and drive actionable, operational change.
Ask Genny®: Virtual Assistant
Tap, type or speak to Genny to make your EHS & ESG operations more interactive and efficient.
U Connect®: In-App Remote Collaboration
Unite your entire team or company and collaborate with remote experts and colleagues in real time.
IoT: Connected Enterprise/Worker
Enhance decision making, protect workers and improve processes by integrating wearables and smart devices.
Data Exchange Layer
Configure, adjust and monitor internal and third-party IT system data connections and integrations with Benchmark applications and workflows.
PSI AI Advisor™: Artificial Intelligence
Our AI-powered solutions produce actionable insights and help companies identify and plan for risks.
Computer Vision
Utilize Artificial Intelligence and facility camera systems to monitor site operations and job tasks to identify risks and incidents for timely follow-up through Benchmark applications.
System Interoperability APIs
Establish direct, efficient and secure data connection between Benchmark applications and external IT systems based on industry standard Application Programming Interface (API) infrastracture.
See Our Quality Concern Reporting Solution in Action
As a fast-growing company with multiple sites, Gensuite enables us to see critical EHS data from afar. The best thing about Gensuite is that it is user-friendly for our team, encouraging accurate reporting and data from our front line users through intuitive interfaces. We receive great data from Gensuite, and to me, that's what matters most in EHS software.
Rob P.
EHS Director | Amazon
The software is designed for its intended use so they have already considered elements that I could never have imagined. It works extremely well for its purpose.
Alan B.
EHS Specialist
You can write, customize, and deploy easily, many different types of surveys, quality control quizzes, questionnaires and the like for your business. Easily monitor if benchmarks are being met by assigning tasks to individuals or a team.
John C.
RN
Implementation of various Gensuite Benchmark Digital modules has allowed the city to move from a paper based operation to digital process delivery. It has also allowed the organization to track its risk metrics in a very effective and efficient manner, as it has not had the ability to do this prior to this system launch.
Brian L.
Safety & Risk Manager
Ready to Start your Digital Journey?
Harness the Power of Breakthrough Innovation & Unrivaled Service