Quality Reporting Software
APP
Identify, Share, and Resolve Quality Issues with Ease
Quality Concern Reporting software from Benchmark Digital is an intuitive digital solution that simplifies the process and enables swift, effective action by enabling employees, contractors, customers, and visitors to easily report quality defects and potential issues observed in the field. QMS and compliance teams can then access the same information and manage the process with ease—from initial investigation through issue resolution.
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Log Concerns and Customer Complaints, Drive Action, and Identify Trends with Benchmarks Quality Reporting Software
Access via kiosk, Apple & Android mobile devices, and QR code makes it easy to communicate issues and identify quality risks and opportunities for improvement on-site or in the field
Enable customers to provide general requests, remarks, and complaints
Assign key issues for additional investigation and ensure all concerns have been addressed
Transfer concerns across facilities for true issue ownership
Track and manage follow-up actions through seamless integrations with Action Tracking System, Compliance Calendar, Quality Incident Management and Continuous Improvement apps
Drive continuous quality improvement, reduce repair & warranty costs, and avoid future quality defects/escapes by identifying leading indicators and systematic trends
Awards and Recognition
![case studies image [dashboards and analytics app page]](https://benchmarkgensuite.com/wp-content/uploads/2022/03/shutterstock_1250576017.jpg)
Quality Management Issue Resolution
"$20M in program savings based on data being collected and acted upon in Benchmark"
Enable Engagement Across the Enterprise for a Comprehensive EHSQ Program
Benchmark Gensuite Quality Reporting Software enables quick communication of quality hazards so you can proactively address issues and prevent future occurrences. Through seamless integration with other Benchmark Gensuite solutions, you’ll gain effective and comprehensive quality management capabilities with full visibility from initial concern report to closure.
“I use the Benchmark Concern Reporting function most in my work. It helps us to track all incidents. It supports our investigation process.”
– Compliance Leader in Aviation & Aerospace
Benchmark Gensuite Software user for 2+ years
Quality Concerning Reporting is Compatible with These Benchmark Tech™ Tools
Mobile App | iOS | Android
Use our full suite of solutions with ease, anywhere you are, from your smartphone or tablet.
Dashboards & Analytics®
Access detailed data and insights to make clear decisions and drive actionable, operational change.
Ask Genny®: Virtual Assistant
Tap, type or speak to Genny to make your EHS & ESG operations more interactive and efficient.
U Connect®: In-App Remote Collaboration
Unite your entire team or company and collaborate with remote experts and colleagues in real time.
IoT: Connected Enterprise/Worker
Enhance decision making, protect workers and improve processes by integrating wearables and smart devices.
Data Exchange Layer
Configure, adjust and monitor internal and third-party IT system data connections and integrations with Benchmark applications and workflows.
PSI AI Advisor™: Artificial Intelligence
Our AI-powered solutions produce actionable insights and help companies identify and plan for risks.
Computer Vision
Utilize Artificial Intelligence and facility camera systems to monitor site operations and job tasks to identify risks and incidents for timely follow-up through Benchmark applications.
System Interoperability APIs
Establish direct, efficient and secure data connection between Benchmark applications and external IT systems based on industry standard Application Programming Interface (API) infrastracture.
See Our Quality Concern Reporting Solution in Action
Plug into the comprehensive Benchmark solution
Deploy the system in as quickly as 4-6 weeks.
Extend and evolve your programs continuously
Related Benchmark Applications
See what people are saying
Implementation of various Gensuite Benchmark Digital modules has allowed the city to move from a paper based operation to digital process delivery. It has also allowed the organization to track its risk metrics in a very effective and efficient manner, as it has not had the ability to do this prior to this system launch.
Brian L.
Safety & Risk Manager
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