Paper-based manual reporting of potential nonconformities, customer complaints, and issue investigation makes it exceedingly difficult to track, follow up on, and resolve quality issues—particularly across worksites and functional teams.
Quality Concern Reporting software from Benchmark Gensuite is an intuitive digital solution that simplifies the process and enables swift, effective action by enabling employees, contractors, and customers to easily report quality defects and potential issues observed on-site or in the field. QMS and compliance teams can then access the same information and manage the quality audit process with ease—from initial investigation through issue resolution.
Streamline Communications:
Easily communicate issues and identify quality risks and opportunities for improvement on-site or in the field with access via kiosks, mobile devices, and QR code.
Gather Real-World Feedback:
Enable customers to provide general requests, remarks, and complaints.
Resolve Quality Issues:
Assign key issues for additional investigation, transfer concerns across facilities for true issue ownership, and ensure all concerns have been addressed.
Drive Continuous Improvement:
Reduce repair & warranty costs and avoid future quality defects/escapes by identifying leading indicators and systematic trends.
Integrate Seamlessly:
Track and manage follow-up actions through seamless integrations with Action Tracking System, Compliance Calendar, Quality Event Management, and Continuous Improvement.
Enable Engagement Across the Enterprise for a Comprehensive EHSQ Program
Communicate Quality Issues or Concerns
Engage employees in the reporting of concerns through easy-to-use open-access forms and assign key issues for additional investigation.
Proactively Address & Prevent Issues
Identify systematic trends and leading indicators using charting and reporting features.
Increase Visibility
Seamlessly integrate with other Benchmark Gensuite applications to track and manage follow-up actions—from initial concern report to closure.
Our Quality Program Management solutions seamlessly integrate with these AI and advanced technologies to increase your insights and maximize your impact.
Connect on the go for functionality and flexibility wherever work is— from the office to the field.
Seamlessly integrate, transform, and publish data across your organization & Benchmark Gensuite solutions.
Learn More
“EHS systems are going to be the systems of record that help your CEO, CFO, the entire finance function, respond to this huge deluge of requests for ESG data from the financial markets."
David Metcalfe
“Benchmark’s Product Steward solution simplified and removed the subjectivity from the supplier outreach process, enabling Amphenol to conduct seven different supplier outreach campaigns across 20K+ suppliers in 2020 –specifically targeting the “S” in ESG”
Jim Kolbach
"The product evolution is profound and intuitive. There is not a single application that has not been thoughtfully designed, developed, and tested – all accompanied by detailed support and training materials."
Ken Ross
Comprehensive Quality Management: Resolve issues, manage audits, and mitigate risks.
On-Time Closure: Monitor real-time containment & corrective action plans.
Easy-to-Use: Engage employees in quality concerns to increase accountability.
Built-In Analytics: Define, measure, & improve on program requirements.
