On November 7th, Benchmark Gensuite offered a deep dive into the cutting-edge world of Artificial Intelligence (AI) and its transformative role in incident management and prevention in the second installment of our Incident Management webinar series.
As organizations seek robust digital solutions to fortify their Incident Management programs, this session explored the dynamic synergy of AI technologies within the acclaimed Benchmark Gensuite® ecosystem.
Overview and Foundation Recap
The morning began with a brief history of Benchmark Gensuite and a recap of September’s first installment by Laura Fiume (Senior Director of Strategic Solutioning & Offerings) who discussed the foundational aspects of Benchmark Gensuite’s Incident Management software solutions, which allow organizations like yours to reduce workplace incidents and injuries by increasing employee engagement, incident reporting and tracking from occurrence to closure.
The cloud-based, single-version software, organically developed and continuously evolving, supports streamlined collaboration with over 425 global subscribers and over 3 million users across 35 industries and in 30+ languages, boasting an impressive subscriber retention rate of over 95%.
AI’s Transformative Role in Incident Management
The spotlight then shifted to Wei Jenny Yu (Associate Director of Subscriber Services), who discussed the role of AI in incident management and prevention and offered real-time demonstrations of the solutions in action.
The Incident Management module was explored in detail, covering five crucial areas:
- Intake Reporting: Initial reporting of concerns, events, and injuries with a dynamic data entry form
- Detailed Reporting: Documenting incident details comprehensively.
- Integration: Facilitating the exchange of information with third party systems, like ERPs, Occupational Health and Workers’ Compensation systems, for case tracking and visibility.
- Investigation: Identifying program improvement areas through guided root cause analysis using robust data mining tools.
- Trending: Communication, reporting, and analytics
Jenny highlighted how the Benchmark Gensuite AI solution for incident management offers support in three key focus areas to meet your organization’s priorities:
- Front Line User Optimization: Providing real-time user feedback and guidance, enhancing productivity and data quality.
- Program Intelligence & Trending: Automated classification, trend monitoring, and alerting for informed decision-making.
- Executive Insights & Decision Support: Identifying ‘Big Picture’ risks with predictive capabilities and industry best practices.
Each of these needs is met with one of our powerful AI-enabled advisors:
Describe-It AI Advisor
Ensure high quality and complete descriptions in every data-logging form, every time. From incidents to corrective actions to safety concerns you can ensure improved communication, accurate reviews, and expedited investigation time and follow-up.
Using an in-depth AI analysis of the provided description, prompts guide the front-line user on best practices for adding description details, as well as generates a weighted score based on an ideal narrative, including the number of meaningful words, actions, and more.
PSI AI Advisor
The PSI AI Advisor™ Incident Management software was showcased, leveraging AI to identify and prioritize potentially serious incidents in real time. This innovative tool—the leading edge of AI tech—streamlines the identification process, offering deep operational insights with greater accuracy and efficiency.
Risk AI Advisor
Benchmark Gensuite introduced the Risk AI Advisor, a game-changing AI and analytics solution that monitors, identifies, and mitigates risks across operations in real time. This tool is designed to spot significant risks and precursors in the continuous stream of incident reports, employee-shared concerns, safety observations, and inspection findings.
Genny FormBot
While the above three represent our three main AI solutions, we’re not stopping there. The innovation journey continues with Genny FormBot, currently in Beta testing, a generative AI tool trained to understand and extract key information from case descriptions to fill out data fields relating to workplace incidents. Just type in a description and Genny will populate the rest of the form for you, saving time and improving data quality.
Benchmark Gensuite’s AI-powered solutions redefine the landscape of Incident Management & Prevention, offering unparalleled insights and efficiency. As we navigate the evolving landscape of digital solutions, Benchmark Gensuite stands at the forefront, empowering organizations to proactively manage incidents and drive continuous improvement. Access the on-demand webinar or request a demo to learn more!
