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Case Study

Multinational Conglomerate Boosts Safety Concern Reporting with Incident Management Software Built for the Field

full launch and training timeline
0 months
concern reports logged in 4 months
0 +
users trained
of concerns reported via mobile
%

The Challenge: Proactive Incident Management, Enterprise-wide

When it comes to managing the health & safety of employees and contractors at dangerous worksites, an effective strategy is crucial. With dozens of sites to manage in hazardous operating environments, this conglomerate business needed a better system to prevent and manage incidents across its locations.

The company chose to work with the Benchmark Gensuite team to deploy the highest-rated EHS mobile app in the marketplace to better engage frontline employees in reporting hazards and incidents. The result? An increase in safety concern reports & near misses logged, improved contractor safety management, and an established incident management process.
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The Solution: Mobile Safety Concern Reporting, Engaged Employees, and Trend Reporting

To mobilize a proactive incident management program, the company deployed Benchmark Gensuite’s Concern Reporting software. Concern Reporting empowers employees and contractors to quickly report hazards and near misses for effective risk evaluation and corrective action assignment. The company also leveraged the Benchmark Gensuite mobile app so workers could quickly create concern reports with one scan of a QR code, putting the power of concern reporting into the hands of every employee.

With Mobile Concern Reporting and Incident Management, this team can now:

Engage all employees in the reporting of safety concerns through easy-to-use forms

Notify responsible leadership for concern follow-up

Assign key issues for additional investigation and ensure all concerns have been addressed

Identify systematic trends and leading indicators using charting & reporting features

Escalate concerns to other Benchmark Gensuite applications for further follow-up, including corrective actions and incident investigations

Collect anonymous reports of concerns & near misses

Empower contractors to log concern reports without login credentials

Record safety concerns, near misses, and incidents in their own languages with multilingual options

The Result: Hands-On Training for Easy Implementation

When you work with Benchmark Gensuite, you get more than just software. You get a mission-aligned team behind you dedicated to taking programs further in all phases of execution. The company partnered with Benchmark Gensuite to fully launch their solution and train all relevant employees in just 3 months using our Train the Trainer method. That resulted in:

2,800 trained Mobile users

5,000+ concern reports logged in 4 months

75% of concerns reported through the Mobile App

When all employees were trained, the company incorporated QR code posters throughout its worksites with instructions for mobile concern reporting, ensuring all employees had easy access to the Concern Reporting app.

Accelerate Concern Reporting for a Safer Workplace

Make concern reporting and incident management easier and more accessible for all your employees across worksites and locations with Benchmark Gensuite’s mobile EHS management platform that performs in the hands of your people.

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01

Manage Incidents and Injuries

Report and track incidents and near misses to improve workplace safety

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02

Ensure Timely & Complete Corrective Actions

Manage and track corrective actions from start to finish.

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03

Mitigate Workplace Hazards

Proactively assess and resolve safety concerns before they escalate.
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04

Make Your Work Easier with Practical AI Solutions

Put a co-pilot, data scientist, and personal assistant at the side of your teams.

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