Our Product
Quality Management Software
Quickly Report & Capture Precise Data for Quality Events
Why Quality Event Management?
To lead an effective quality incident response that quickly addresses escapes and complaints, you need complete & accurate data and a consistent investigation processes to drive closure on corrective actions and expedite tracking.
Capture Complete and Accurate Data
Comprehensive Quality Event forms ensure that all relevant information is captured and stored accurately.
Leverage a Clear and Consistent Investigation Process
Take advantage of a variety of tools and templates to support the investigation processes, such as 5-Why, Fishbone, and 8D.
Real-Time Visibility and Tracking
Get real-time visibility into the status of all quality events, complaints, and issues, enabling users to track their progress and take prompt corrective action.
Foster Collaboration and Communication
Facilitate collaboration and communication between team members involved in the quality event management process, such as quality engineers, product managers, and customer support representatives.
Identify Trends
Robust reporting and analytics help users identify trends, track performance, and make informed decisions about quality improvement.
Features & Benefits
Handle Quality Event Reports Completely & Efficiently
And drive organization-wide improvements with a comprehensive quality management software.
Mitigate & Prevent Quality Events
Record & investigate a variety of quality issues; then identify root causes & spot trends quickly to implement effective corrective actions.
Streamline & Simplify Investigations
Swiftly address escapes, complaints, and issues, expedite regulatory reports and performance tracking, and formulate corrective and preventative action measures to mitigate future issues.
Improve Quality Management Programs
Integrate with other systems & solutions for comprehensive program visibility, including Quality Concern Reporting, Action Tracking System, Continuous Improvement, FMEA, and 8D Manager.
Take Your Program to the Next Level with
AI &Tech Solutions
Our Quality Incident Management Solutions seamlessly integrate with these AI and tech solutions to increase your insights and maximize your impact.
Dashboards & Analytics
Unlock the power of your data through robust visualizations & reports— powered by Tableau®.
Describe-It AI Advisor™
Receive real-time guidance when inputting incident descriptions to improve data quality.
Benchmark Gensuite Mobile
Connect on the go for functionality and flexibility wherever work is— from the office to the field.
See What People are Saying
"We acquired a new customer and they were thoroughly impressed with our Quality Incident Management system. They were particularly impressed with how seamlessly it works alongside the Action Tracking System and other modules within our Quality Management suite."
Nathalie Ruelle
Global Quality & Sustainability Director
H.B Fuller
"I like that we can use Benchmark Gensuite from the ground floor of operations to our executive levels."
Summer Cameron
EHS Specialist
Delek
"Gensuite is a excellent asset to my quality organization. The support/customer service team is very responsive."
Lakeisha T.
Quality System Manager
Benchmark Gensuite Subscriber
“$1M in overall quality-related issue resolution investments in the first full year of use."
Explore Our Products
Unlock the Full Power of our Quality Incident Management Solutions
Explore products related to this solution.
Streamline Incident Reporting
Efficiently log incidents, near misses, and concerns.
Focus on Prevention
Identify root causes and assign corrective actions.
Simplify OSHA Reporting
Seamless integration with health and compensation systems.
Boost Insights & Engagement
Robust reporting tools and mobile accessibility.
