Our Product

Quality Process Management & Control Software

Establish ISO & business process compliance obligations and drive accountability

Discover everything you need to effectively manage your quality program in one unified platform.

Our Integrated Suite of Quality Process Management Software

Standardize quality change request process steps, engage reviewers and committees to assess changes, recommend controls, and validate them before signoff and implementation. Learn more.

Manage, track, and deliver gap-free quality training. Learn more.

Store, share, and edit quality documentation and standard operating procedures (SOPs). Learn more.

Easily track organizational quality obligations. Maintain an institutional memory of all compliance framework & regulatory tasks. Learn more.

Easily schedule and execute preventative maintenance and inspections, assign and track work order requests, and track outages and asset history. Learn more.

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Frontline First. Enterprise Impact

Our solutions to your real-world quality management challenges are used by a growing community of users around the world each day.
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Streamline Quality Processes

Empower your organization to optimize quality processes across the enterprise.

Bullet-proof quality change management

Identify, track, and document changes to quality processes and incorporate compliance requirements into screening, evaluation, approval, and change validation phases

Simplify quality training scheduling

Automate quality training assignments based on the employee’s role/HR profile, operational responsibilities, or regulatory requirements

Centralize quality documentation

Automatically track revisions and establish approval workflows to ensure documents and SOPs are fully-vetted and up-to-date

Manage equipment lifecycles

Digitize your equipment inventory, oversee service requests, ensure assets and equipment are routinely maintained, and drive overdue operational tasks to completion with automated email reminders

Take Your Program to the Next Level with

AI &Tech Solutions

Our quality management solutions are embedded or seamlessly integrate with these AI and advanced technologies to increase your insights and maximize your impact.

Quality AI Advisor

Automate the tagging and escalation of quality concerns and non-conformances, analyze trends, and quickly address potential issues

Benchmark Gensuite Mobile

Complete inspections and assign follow up tasks on the go for functionality and flexibility wherever work is—from the office to the field.​

Genny

Tap, type, or speak to our dedicated virtual assistant for simplified support, user access, and enhanced user experience.​

Platform APIs

Experience seamless integration & productivity with a harmonized digital ecosystem.​

See What People Are Saying

“Prior to adopting digital solutions like those from Benchmark, the data was coming in but we weren’t doing anything with it ... Now, it is easier to quantify the true business impacts of issues in the field and factories. Our teams love the mobile app because of how simple and easy it is to use. In fact, it now takes us only 90 seconds to document a concern.”

Michael Melnyk, Ph.D., Head of Quality, North America, TKE Elevator

Features of Our Quality Processs Management & Control Tools

Perform Change Management Tasks Anytime, Anywhere

Document change processes regardless of scope, scale, or type with the Benchmark Gensuite mobile app. Monitor change requests with detailed dashboards and analytics.

Track Training Assignments to Completion

Log training results quickly using barcodes, mobile devices, batch uploads, or e-tests.

Continuously Keep SOPs and Documents Up-to-Date

Set up recurring or ad-hoc file reviews and send automated email notifications to reviewers. Manage permissions and access for workers based on their responsibilities and assign employees specific tasks for each document.

Explore Our Solution Resources

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Case Study

TK Elevator Saves $20.2M with Quality AI Advisor

Learn how TK Elevator identified and fixed a critical design flaw and boosted its issue closure rate from under 50% to 97% by switching from spreadsheets to a digital, AI-powered quality management system.
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White Paper

ISO 9001 Quality

Discover the fundamentals of ISO 9001, from the many benefits of certification to the Benchmark Gensuite quality management software solution that can help you receive and maintain your certification.
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White Paper

Why Businesses Need Quality Management Software

See how your organization can meet your quality program expectations as well as conform to certification systems and high customer standards with the right tools.

Our Solutions

Explore More of Our Comprehensive Digital Solutions

Quality Auditing & CAPA

Build a library of customizable quality audit checklists to meet the unique needs of your business processes and specific sites

Quality Defect Management

Quickly identify quality defects, categorize defects, and identify trends for correction using digital assessment and inspection solutions.

Quality Incident Management

Establish workflows for identification, investigation, and follow-up of internal quality issues and external customer complaints with AI-enabled non-conformance follow-up and dynamic reporting​.