Ensuring top quality products and services requires businesses to invest time, money, and energy in improvements such as establishing new production processes, training employees, and audits. Although that outlay may be significant, the cost of poor quality products and services can be much higher.

When quality suffers, organizations waste money on discarded materials, reworked products, handling product returns or recalls — and that’s not even counting the loss of customers and PR fallout. To prevent these kinds of losses, leading companies are turning to sophisticated quality management system (QMS) software. This type of technology allows organizations to meet their quality program expectations as well as conform to certification systems and high customer standards.