TK Elevator, a global leader in mobility solutions, was facing significant inefficiencies in its quality management processes. With over 1,000 sales and service locations worldwide, managing quality concerns effectively across all teams was a daunting task.
Previously, TK Elevator’s quality issues were handled manually, resulting in long cycle times and high costs due to errors and inefficiencies. Field workers often had to report issues from memory after returning from site visits. This led to delays in addressing problems, often taking an average of 120 days to resolve, with a closure rate below 50%. As a result, the company was struggling with costly errors and missed opportunities for improvement.
Key challenges included:
With the automation provided by Quality AI Advisor, TK Elevator moved away from inefficient spreadsheets and time-consuming committee reviews, empowering their teams to take immediate action in the field.
Create a Stronger Safety Culture with Behavior Based Safety Software
Promote a safer work environment by empowering employees to record safety observations.
Manage Incidents and Injuries
Report and track incidents and near misses to improve workplace safety.
Ensure Timely & Complete Corrective Actions
Manage and track corrective actions from start to finish.
Mitigate Workplace Hazards
Proactively assess and resolve safety concerns before they escalate.
