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Our Product

Quality Concern Reporting Software

Report and register quality concerns to quickly resolve and improve issues

Why Quality Concern Reporting?
Features & Benefits
AI & Tech
What People Are Saying
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Quality Concern Reporting
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Why Quality Concern Reporting?

Paper-based reporting of potential nonconformities, customer complaints, and issue investigation makes it difficult to track, follow up on, and resolve quality issues.

Streamline Communications

Enable on-site and mobile reporting of quality risks and improvement opportunities to improve issue identification and resolution.

Gather Real-World Feedback

Provide customers with an easy outlet to submit general requests, remarks, and complaints to gain valuable insights for improvement.

Resolve Quality Issues

Assign key issues for investigation, transfer concerns across facilities, and ensure all concerns have been addressed to prevent recurrence.

Drive Continuous Improvement

Reduce repair and warranty costs and prevent future quality defects/escapes by identifying leading indicators and systematic trends for targeted quality improvements.

Integrate Seamlessly

Streamline follow-up actions through seamless integrations with Action Tracking System, Compliance Calendar, Quality Event/Incident Management, and Continuous Improvement for a holistic approach.

Features & Benefits​

Engage Teams Across the Enterprise for a Holistic EHSQ Program 
Easily identify, share, and resolve quality issues with quality reporting software

Communicate Quality Issues or Concerns

Empower employees to easily report quality concerns and issues through user-friendly open-access forms, ensuring visibility and enabling prompt assignment of key issues for additional investigation.

Proactively Address and Prevent Issues

Identify systematic trends and leading indicators using advanced charting and reporting features, allowing proactive mitigation of quality problems and prevention of future defects or escapes.

Increase Visibility and Streamline Follow-Up

Seamlessly integrate with other Benchmark Gensuite applications to track and manage follow-up actions, from the initial concern report through to final resolution.

Take Your Program to the Next Level with

Advanced Tech & AI​

Our quality defect management solution seamlessly integrates with these AI and advanced technologies to increase your insights and maximize your impact.

Learn More

Benchmark Gensuite Mobile​

Connect on the go for functionality and flexibility wherever work is— from the office to the field.​

DXP | Data Integrator

Seamlessly integrate, transform, and publish data across your organization & Benchmark Gensuite solutions.

Describe-It

Receive real-time guidance when inputting incident descriptions to improve data quality.​

See What People Are Saying

“We acquired a new customer, and they were thoroughly impressed with our Quality Incident Management system. They’re particularly impressed with how seamlessly it works alongside the Action Tracking System and other modules within our Quality Management suite.”

Nathalie Ruelle
Global Quality & Sustainability Director

“I like the software as it can be applied to multiple tasks and across various user groups. All the information an organization needs is available on one platform.”

Jane K.
Retail Asset Protection Sr. Supervisor Wakefern

“We’re really pleased with the Benchmark Gensuite tool and its functionality. We are at the forefront of some developments which allows us to shape the system to fit our needs.”

Paul Bruehlmeier
QMS Manager GE Gas Power

“$20.2 million saved from identifying and fixing a critical design flaw.”

Read the Case Study

Our Product

Unlock the Full Power of Our Quality Defect Management Software

Explore products related to this solution

Comprehensive Quality Management

Resolve issues, manage audits, and mitigate risks.

On-Time Closure

Monitor real-time containment & corrective action plans.

Easy-to-Use

Engage employees in quality concerns to increase accountability.

Built-In Analytics

Define, measure, & improve on program requirements.

Inspection Tool
Forms
Quality Incident / Event Management

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Benchmark Gensuite

Note: Subscriber instances where you have an active registered user account are listed above. If you need further support, please email us at “[email protected]“. Please include your company name and registered email address so we can assist you.